Received Letter from Groton Utilities

As part of the Lead Service Line Inventory Project a certain number of residents will receive a letter from Groton Utilities regarding the potential of a lead service line being connected to their residence. If you have received such a letter the resources on this page will help you proceed as we look to help in remedying the situation.

There are three different letter types that will be sent to residents

  1. Lead - Residence has been identified as potentially having a lead service line
  2. GRR - Residence has been identified as potentially having galvanized requiring replacement (GRR) service line
  3. Unknown - Service line is made of unknown material

Please use the form below if you received a letter or if you would like to reach out to Groton Utilities for assistance or further information.

Lead Service Line Customer Inquiry

  2. Contact Information
  11. Service Location Information
  17. Did you receive a letter from Groton Utilities regarding your service line pipe?*
  18. Are you the property owner or tenant?*
  22. If you answered YES, what type of letter did you receive?
  24. If no letter was received you can research your service line material type using the Customer Self Indentification Instructions link found on the main Lead Service Line Inventory page.
  26. What would you like to do next?*
    30. Leave This Blank:

  32. This field is not part of the form submission.

If at any point you would like to speak to a Groton Utilities employee about this process please do hesitate to call us at 860-446-4000 or Email Customer Service.