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1. How do I contact Customer Service?

Email Customer Service

Phone: 860-446-4000

Fax: 860-446-0183

2. How to apply for service?

Fill out the application and send via fax at 860-446-0183 or via email to have your electric and/or water account activated. Groton Utilities requires a minimum of two business days prior to your move date.

You no longer have to come into the office.

• Commercial Application for Service (PDF)
• Residential Application for Service (PDF)
• Commercial Letters Of Credit (PDF)

When submitting your application, be sure to have the following information:

• Copy of lease, if applicable
• Security Deposit - All customers are subject to a credit check to determine Security Deposit. A Customer Service Representative will contact you after receipt of the application and copy of the lease, if applicable.
• The exact address for service, including the apartment number
• Valid phone number
• Employer information

3. How do I terminate my utility service(s)?

If you need to arrange termination of your utility service, please call us at 860-446-4000. We require a minimum of 2 business days prior to your move to arrange for termination.

4. How do I pay my bill?

Groton Utilities currently offers several convenient bill payment options.

• Online Bill Pay: Pay your bill from the comfort of your home using Groton Utilities' 24/7 online bill payment site. Sign-up is easy. All you need is a valid email address and your most recent Groton Utilities bill
• AutoPay now available
• Pay by Phone: Call Groton Utilities at 860-446-4000 option 1, available 24/7. You will need to enter your Seven Digit Account Number, without the dash, as shown on your bill
• Pay by Mail: To ensure quick and accurate payment processing, use the envelope provided with your statement
  Groton Utilities
  P.O. Box 4109Woburn, MA 01888-4109
• Pay in Person: Payments are always accepted at our Customer Service Center from Monday through Thursday from 8 am to 4 pm
• For convenient after-hours payment, Drop Box is available outside the City of Groton Municipal Building at 295 Meridian Street

5. How do I make a payment arrangement?

See the Payment Arrangement page.