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Contact Information
(860) 446-4000
fax: (860) 446-4098
E-Mail Us

295 Meridian Street
Groton, CT 06340

Hours of Operation:
Mondays through Wednesdays and Fridays from 8 a.m. to 5:30 p.m., Thursdays from 8 a.m. until 7 p.m., and Saturdays from 8am until noon except for holidays

Related Pages
Conservation Tip
Splash Use a bucket of water and a spray head on the hose to wash your car. A running hose can waste over 100 gallons of water in the time it takes to wash the car.
More Water Tips

 

FAQ
Question So, what exactly is an “FAQ” anyway?
 
Answer It stands for “Frequently Asked Question.” Our Customer Care personnel ,get asked many questions, and the most popular will be featured here.
More Questions

Groton Utilities is a municipally owned and operated utility providing Electric, Water, Cable TV and High-Speed Internet Access services to thousands of consumers in Southeastern Connecticut. Read more about Us.

 

What’s New?



** Important Customer Notification - New Collection Process **
Customer Alert
City Cabaret 2010 - The OBrien Strings
Change in Customer Service Hours
 

Important Customer Notification - New Collection Process Effective August 1, 2009

 

All Customers:

  • Customer accounts are considered delinquent and subject to shut-off for nonpayment after one (1) utility bill remains unpaid.
  • A pink shut-off notice will be sent thirteen (13) days prior to the pending shut-off date for nonpayment.

If you are a customer who pays your utility bill upon receipt or no later than the penalty date each month, this change will not affect you. If you are a customer who pays after the penalty date listed on your bill, you will receive a pink shut-off notice.

Please keep in mind that these notices are electronically generated based on the age of the account balance and do not differentiate between customers who customarily pay by the due date and those who do not.

In order to ensure that you do not receive a shut-off notice, please pay your Groton Utilities bill prior to the due date on your bill.


Customer Alert

 

Groton Utilities has received complaints about telephone calls to our customers on subjects like energy conservation offerings and attempts to get you to switch utility companies. Please be advised that Groton Utilities is NOT conducting any customer surveys or telemarketing at this time.

Most importantly, if Groton Utilities contacts you directly, we will always identify ourselves at the outset of the telephone call.

These telephone calls are apparently directed toward current Connecticut Light & Power and United Illuminating customers. The company making the telephone calls is apparently using a master data base with the 860 telephone pre-fix. Therefore, these phone calls have been randomly made to our customers.

If you receive these phone calls, simply identify yourself as a Groton Utilities customer. In most cases, the caller will then end the phone call.


 

City Cabaret 2010 - The OBrien Strings

 

GROTON - City Cabaret 2010 presents The OBrien Strings, playing music fit for a President with the beautiful sounds of string instruments. The concert begins at 3 p.m. on Sunday, February 7, in the City of Groton Municipal Auditorium.

Read Full Press Release


Change in Customer Service Hours

 

GROTON - Groton Utilities and Thames Valley Communications are changing their customer service hours to serve their customers better. All changes are effective with the start of business on Monday, April 20.

Read Full Press Release


Holiday Closing

Groton Utilities’ Customer Care Center, Project Management and Water and Electric Operations Center will be closed on Monday, February 15, 2010, for the PresidentsDay. You can view all of our Holiday Closings here.


Warnings


There are currently no warnings at this time.

 
 
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