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Groton Utilities is a municipally owned and operated utility
providing Electric,
Water, Cable
TV and High-Speed
Internet Access services to thousands of consumers in
Southeastern Connecticut. Read
more about Us.
Important
Customer Notification - New Collection Process Effective
August 1, 2009
All Customers:
- Customer accounts are considered delinquent and subject
to shut-off for nonpayment after one (1) utility bill remains
unpaid.
- A pink shut-off notice will be sent thirteen (13) days
prior to the pending shut-off date for nonpayment.
If you are a customer who pays your utility bill
upon receipt or no later than the penalty date each month,
this change will not affect you. If you are a customer
who pays after the penalty date listed on your bill, you
will receive a pink shut-off notice.
Please keep in mind that these notices are electronically
generated based on the age of the account balance and do
not differentiate between customers who customarily pay
by the due date and those who do not.
In order to ensure that you do not receive a shut-off notice,
please pay your Groton Utilities bill prior to the due date
on your bill.
Customer
Alert
Groton Utilities has received complaints about telephone
calls to our customers on subjects like energy conservation
offerings and attempts to get you to switch utility companies.
Please be advised that Groton Utilities is NOT
conducting any customer surveys or telemarketing at this
time.
Most importantly, if Groton Utilities contacts
you directly, we will always identify ourselves at the outset
of the telephone call.
These telephone calls are apparently directed toward current
Connecticut Light & Power and United Illuminating customers.
The company making the telephone calls is apparently using
a master data base with the 860 telephone pre-fix. Therefore,
these phone calls have been randomly made to our customers.
If you receive these phone calls, simply identify yourself
as a Groton Utilities customer. In most cases, the caller
will then end the phone call.
Groton Utilities’ Customer Care Center, Project Management
and Water and Electric Operations Center will be closed
on Friday, April 2, 2010, for Good Friday. You can view
all of our Holiday
Closings here.
Warnings
There are
currently no warnings at this time.
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