Understanding Your Bill
Groton Utilities sends each customer a monthly bill for
utility services. This website is aimed at helping you to
understand the information it contains. For personal assistance,
please feel free to call one of our Customer Care Representatives
at 860-446-4000.
Return
this with your payment
Your bill’s white top section is perforated so you can
tear it off and return it to us with your payment. Please
write the account number you see on your check or money
order. Be sure to note the past due date, which is the last
day to pay without penalties.
Your monthly bill is payable on receipt and becomes past
due after 30 days. If you are having trouble paying your
bill, please visit our Customer Care Center at the address
below or call us to arrange a payment plan.
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What you
used
Your bill's middle section shows your electricity and water
use for the month, based on readings from your electric
and/or water meter. Your average daily usage for each utility
service is also included.
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Your charges
Any past due balances appear on the lower half of your
bill, followed by details of your current charges. Your
usage for the month is shown multiplied by current rates
to arrive at metered energy and water charges. Charges for
optional services such as surge protectors are also in this
section.
If you now get separate water and electric bills, you can
request a combined statement by calling 860-446-4000.
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Your
history
Graphs at the lower left display your usage history for
the past 12 months, so you can see how much electricity
and/or water you have used in the past.
Your
budget plan
If you are on our Budget Billing Plan, a detailed account
of your personal plan is in a box at the left center portion
of the bill.
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Back of
your bill
The back of your bill includes general information aimed
at helping you to better understand specific items.
Following are explanations of various items which may appear
on your bill.
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What is
the due date on the bill?
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Payment is due upon request, or 15 days from the bill date
(the grace period). |
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Readiness to Serve and Basic Service Charge
This charge covers the costs of providing your service,
including meter-reading, billing, and maintenance of electric
and water lines and meters on your premises. As these basic
service charges cover fixed costs, they will be billed to you
whether or not you consume any electricity or water.
Purchased Power Adjustment
This charge or credit reflects differences in the monthly
wholesale cost of our purchased power. It includes fixed,
variable, and fuel costs.
KWH
This abbreviation stands for kilowatt-hour, the standard
measure of electricity. A kilowatt-hour equals 1,000 watt-hours
of electricity use. One KWH of electricity will light a 100-watt
bulb for 10 hours.
CCF
This abbreviation stands for 100 cubic feet, the standard
measure of water quantity.
Late Charges
Bills are due when received and past due 15 days after
billing. Past due bills are subject to 1.25% late charge and
will be assessed with the next bill if payment is not received
before billing.
Sales Tax
Commercial class customers are required by the State of
Connecticut to pay sales tax on the electric portion of their
bill.
Bill Inquiries
For prompt and convenient service regarding your account, be
sure to give the Customer Service Representative your account
number when you call. Our representatives are available
from 8:00 a.m. to 4:30 p.m. each weekday except holidays.
Our number is (860) 446-4000.
GENERAL INFORMATION
Employee Identification
Every department employee who visits your
home has an identification badge bearing his or her name,
signature and photograph. For your protection, don't hesitate
to ask to see it.
Meter Readings
All electric and water meters are read and
billed monthly. When we can not obtain an actual reading,
we base your bill on an estimate of your usage.
Emergencies
To report service interruptions call 1-800-446-4000.
Please do not dial 911 as it does not apply to Utility emergencies.
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