FAQs
(Frequently Asked Questions)
Our Customer Care representatives hear questions all the
time. We are always happy to answer your questions in person,
but we have provided this list of frequently asked questions for
your convenience. If you still need help, please call us at
(860) 446-4000.
What methods of
payment do you accept?
We accept cash, check, money orders, debit cards, Visa,
and MasterCard, American Express and Discover.
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Can I make
payments online or over the phone?
We now take payments both online (eCare)
and over the phone.
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Where are you located?
Our Customer Care Center is located at 295 Meridian Street in
the City of Groton. For help finding us, try using our
Maps and Directions
or calling Customer Care at (860) 446-4000.
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What are your hours of business?
The Customer Care Center is open during normal business
hours from Mondays through Wednesdays and Fridays
from 8 a.m. to 5:30 p.m., Thursdays from 8 a.m. until 7
p.m., and Saturdays from 8am until noon except
for holidays. See also our Holiday
Closings.
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What is the due date on the bill?
Payment is due upon request, or 15 days from the bill date
(the grace period).
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Can I put someone else’s name on
my account?
Yes, you can. The individual will need to come into the
office and supply a photo ID, Social Security Number, and
signature on the Application for Service form.
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What do I need to do to switch
service into my name?
You will have to complete an
Application for Service form and
you will need to know or have on hand the items on the list
below:
- Copy of lease / proof of occupancy
- Driver’s license (photo ID)
- Meter Deposit, if required (a letter of Good Credit from
current Utilities company can waive the Meter Deposit)
- Exact address for service, including apartment number
- Previous address
- Valid phone number
- Employer information
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What is that other charge of
$15.00 on my first bill?
The charge is a $15.00 connect fee; it is charged to all new
service requests.
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What do I need to do to make
a payment agreement?
You must either come in to the office or call to discuss a
payment arrangement. For help finding our office, try the
Maps & Directions
page. Our Customer Care phone number is (860) 446-4000.
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