CUSTOMER WARNING - A phone scam attempting to defraud Groton Utilities Customers
Groton Utilities Customers have reported phone scams claiming to be from a utility company, employing a variety of techniques to defraud customers for payments. The 'company' has threatened customers with disconnecting electric service to their home or business if they do not make a payment immediately. THIS IS NOT FROM GROTON UTILITIES. The scammer's caller-ID may appear to originate from the utility company, the most recent Caller ID is 1-888-214-9147.
Any questions or concerns please call the Customer Service Office at 860-446-4000.
PPA INCREASE JANUARY 2014
Effective with the January 2014 bill the Purchased Power Adjustment (PPA) was increased from $0.02517 to $0.03017 per kWh. The PPA has not changed since the December 2012 reduction. What this means for the average residential household using 700 kWh, is an increase of $3.50 per month, approximately 3.5%.
The increase in PPA is due to increased power costs for the coming year. This increased rate is expected to remain constant well into 2014. Even with this increase BL&P power costs remain among the lowest in the area.
ARE YOU PREPARED FOR A STORM
Groton Utilities and Bozrah Light and Power continuously monitor the weather. As soon as it is evident a major storm is approaching, Groton Utilities and Bozrah Light and Power administrative and field personnel are alerted to prepare support staff and crews for emergency duty.
Any storm could result in power outages, so we urge all customers to be prepared. To report a power outage, please contact Bozrah Light and Power at (860) 889-7388 or (860) 887-7836.
If the power goes out, we strongly recommend that you take these immediate actions: stay indoors, stay away from any downed wires or other equipment, keep your refrigerators and freezers closed, and turn off major appliances if you have an outage.
The following web sites offer important suggestions on how to prepare for severe storms.
Be ready for New England’s storms
Winter storms in New England can wreak havoc with electric systems. While Bozrah Light and Power works hard to minimize power outages, there are things you can do to be prepared when a storm is headed our way:
Start with a plan
Think about what your family would need during an outage and put together a power outage kit. Keep enough supplies for at least three days. Include a flashlight and batteries, glow-in-the-dark stick lights, a battery-powered radio, nonperishable food, a manual can opener, and bottled water. For safety’s sake, avoid candles and light sources that use open flames.
If you plan to cook outdoors, be sure to have a supply of fuel on hand. Remember that cordless phones don’t work during power outages, so keep a traditional corded phone or cell phone. You can get more preparation ideas on online at http://www.ready.gov.ready.gov.
Special medical concerns
If someone in your household uses electrically powered life support equipment, it’s crucial to have a back-up plan in case of an unexpected power outage. This could include a battery-powered system, an uninterruptible power supply, or a generator. Another option is a plan to move to another location where power is available.
Please call us if your household includes someone who relies on electrically powered life support equipment.
If you have a back-up generator
If used incorrectly, back-up generators can be dangerous to the user and to the crews working to restore power. Follow instructions precisely. Never try to connect a generator directly into your home’s wiring – power could enter our system and injure our workers.
Avoid carbon monoxide danger
Carbon monoxide (CO) is a colorless and odorless gas that is produced by burning any fossil fuel. If it builds up in your home, it can be deadly. The best way to make sure your family is protected against accidental CO buildup is with one or more carbon monoxide alarms that are properly working.
During a power outage:
- If you have an emergency back-up generator, remember that it will produce CO and should only be operated outdoors away from open windows in an area where the exhaust will flow away from the home.
- If your furnace is not working, never use your gas stove or oven to heat your home. They are not vented to the outside and will cause CO buildup if used for long periods.
- Never use a charcoal or gas grill indoors. Fuel-fired heaters are also not for indoor use.
Bozrah Light & Power has received complaints about telephone calls to our customers on subjects like energy conservation offerings and attempts to get you to switch utility companies. Please be advised that Bozrah Light & Power is NOT conducting any customer surveys or telemarketing at this time.
Most importantly, if Bozrah Light & Power contacts you directly, we will always identify ourselves at the outset of the telephone call.
These telephone calls are apparently directed toward current Connecticut Light & Power and United Illuminating customers. The company making the telephone calls is apparently using a master data base with the 860 telephone pre-fix. Therefore, these phone calls have been randomly made to our customers.
If you receive these phone calls, simply identify yourself as a Bozrah Light & Power customer. In most cases, the caller will then end the phone call.
About Bozrah Light & Power
The Bozrah Light and Power Company (BL&P) became a part of the Groton Utilities family of services on May 5, 1995. When the City of Groton purchased the former privately owned utility. BL&P is operated as a wholly-owned subsidiary of the City of Groton and is now a part of the country’s public power community which includes some 2,000 municipally owned and operated utilities across the nation.
BL&P serves 3,000 customers, including all of the Town of Bozrah, Gilman, and parts of Lebanon, Franklin, Montville, and Salem.
BL&P has an aggressive economic development program and vast areas of commercial and industrial zoned land.
The Southeastern Connecticut Chamber of Commerce selected Groton Utilities as the recipient of an award for economic development for its acquisition of the Bozrah Light and Power Company. The award, which was for companies with more than $10 million in sales, cites Groton Utilities for “...opening new markets, making capital investments, creating new jobs, and providing continued growth in business.”
For electric rate information and economic development opportunities, you may call:
Mr. David Collard
General Manager - Utility Finance
Bozrah Light and Power Co.
P.O. Box 7
Gilman, Connecticut 06336
Telephone: (860) 889-7388
FAX: (860) 886-9016